Guest Service Associate

Michaels is Hiring A Guest Service Associate

Job Description:

Be part of a team where innovation and teamwork are the core values that drive us to achieve our mission of supporting the most exciting projects in the world

We take pride in being an inclusive employer that values the unique perspectives and experiences of each and every team member. We believe that diversity is our strength and that by working together, we can achieve great things.

Extend amicable support to customers, assist them in perusing our store, and assist in locating the products they need. Guarantee that each customer receives a speedy and courteous checkout process. Execute unloading of trucks and perform all merchandising responsibilities to maintain the store's high standards and deliver on our Brand Promises.

• Offer personalized attention to each customer, catering to their specific concerns and requests
• strive for an expedient and personable checkout encounter; implement proper cash processing protocols
• Educate customers on the value of signing up for Private Label Credit Cards and highlight the numerous benefits they offer
• The VOC survey is a tool designed to capture the opinions, preferences and expectations of customers regarding a product or service
• Help optimize omnichannel practices, such as offering customers the option of purchasing online and picking up their order at a physical store, or having their order shipped from a nearby store
• Play an active role in the shipment unloading, product storage, and planogram installation tasks
• Tasked with ensuring that all merchandise is in good condition and well-organized, including processing returns and restocking items, to maintain an attractive store environment
• Maintain Stock Levels: Ensure that the store has a consistent level of inventory based on demand and seasonality. This will help prevent stockouts and overstock situations
• Help improve programs for mental health support and safety precautions
• Conduct yourself in accordance with the Company's Standard Operating Procedures (SOPs) and programs as well as comply with applicable laws and regulations, in order to maintain the requisite level of professionalism and observe the standards expected of you
• Cooperate and communicate with others in a manner that is inclusive and respectful; retain an optimistic and polite attitude, even amidst trying circumstances; advocate devotion to the organization's goals and principles; exemplify a positive image and be a model for other members of the team
• Trained in both custom framing sales and production for a superior level of service

Other duties as assigned:

Preferred Knowledge/Skills/Abilities:

Preferred Type of experience the job requires:

• Retail and/or customer service experience preferred

Physical Requirements:

Work Environment:

• The capability to stand upright for lengthy durations is a crucial factor
• Being able to move unrestricted within the store premises
• Bending, carrying, lifting, reaching, and stretching are common activities that individuals engage in regularly as part of their work duties
• Transporting weighty boxes and scaling tall shelves with ladders or equivalent mechanisms
• If you encounter any challenges while executing your job duties, please get in touch with your supervisor. This will enable us to engage in the interactive process to check for possible reasonable accommodations.
• The temperature is regulated in all public areas to maintain a comfortable environment for shoppers

Compliance with federal, state, provincial, and municipal legal criteria is essential for U.S. and Canada jobseekers.

For a complete rundown of perks, make sure to check out the Michaels Benefits portal.

If you wish to know more about the pay scales for the position that you have applied for, do visit Michael's Pay Ranges, which are exclusively designed for CO, CT, WA, and RI regions.