Customer Service Associate

Michaels is Hiring a Customer Service Associate

Job Description:

• In order to comply with applicable laws and regulations, it is necessary to follow Standard Operating Procedures (SOPs) and the programs developed by the company. It is also important to enforce Company policies and standards
• Execute cash handling strategies in line with industry standards, demonstrating your commitment to customer protection and data security
• Urge customers to enroll in the Rewards program by explaining that there are additional benefits to being a member, such as greater convenience, faster checkouts, and easier returns and exchanges
• It's important to keep the survey questions simple and straightforward while still gathering enough detail to inform business decisions
• Merchandise restoration and upkeep
• Facilitating the merchandise return process and emphasizing store recovery plans are important for business sustainability
• Guide customers through the store and offer assistance with locating items, prices, and any other information that may be helpful to them
• Provide support in the truck unloading and stocking tasks to make sure all standards are met and the budget is maintained
• Safety and mental health go hand-in-hand, therefore it is crucial to address both aspects in the workplace
• Focusing on customer preferences and needs is essential when developing an effective omni-channel strategy, as it allows businesses to tailor experiences to specific customer segments
• Efficient storage solutions and inventory management software can help keep track of stock levels and improve order fulfillment
• Maintains a positive and respectful attitude when engaging with co-workers and clients; upholds company values and objectives; effectively serves as a beacon of excellence within the organization
• Helping customers find what they are searching for is an integral part of our job
• Knowledgeable in selling and producing custom frames for various purposes

Other Duties As Assigned:

Join us in a creative pursuit like no other! Our team exists to support the Makers, merging the dynamic spirit of invention with the invaluable power of teamwork and collaboration!

Our company culture values collaboration, open communication, and mutual respect among all Team Members and Makers.

Aid clients in discovering the products they require and navigating the store. Maintain the store's recovery standards to fulfill our Brand Promises. Promote loss prevention via high-quality customer service.

Major Activities:

• The Job Demands Specific Areas of Expertise
• It is preferable for candidates to have prior experience in retail and customer service
• Physical Requirements
• The proficiency to endure standing for long hours without fatigue
• The capability of moving smoothly around the store
• Regular movement involving bending, lifting, carrying, reaching, and stretching are crucial for maintaining a healthy body and preventing mobility issues
• Manoeuvring bulky boxes and attaining high shelving through means of ladder or comparable gear
• In case you need assistance in performing these tasks essential to your job position, do not hesitate to contact your supervisor so that we can work together through the interactive process and determine a reasonable accommodation

Work Environment:

For any customers who require custom framing, our frame shop is equipped with a glass cutter and heat press to provide tailored services.

Job seekers in the USA and Canada need to satisfy all the legal requirements set by the federal, provincial, and local government to become eligible for a job.