Customer Care Specialist

Job Description:

Efficiently handle and meet customer expectations while managing front-end operations to create a customer-centric shopping environment. Take the lead in overseeing omnichannel procedures and upholding store recovery standards to uphold our Brand Promises. Provide helpful and approachable customer service.

• Aid the Store Manager in guiding and supervising the team to follow Standard Operating Procedures (SOPs) and Company initiatives, ensuring legal compliance and adherence to necessary standards. Monitor the execution of Company policies and hold the team responsible for the outcomes and conditions of the store
• Be certain to comply with all front-end protocols and guidelines; meet your performance targets and lead your team in meeting their respective performance objectives
• Coordinate and manage the execution of educational and promotional events within the classroom and retail settings as per Company protocols
• Guide the omnichannel procedures and strategies
• Oversee the administration and implementation of shrinkage and safety strategies
• Aid in managing cash flow and verifying bank deposits
• Offer assistance in managing inventory operations, which may involve processing Return to Vendor (RTV) requests and Advance Shipping Notice (ASN) notifications when necessary
• Support in getting new team members started in their roles
• Provide guidance, oversee, and instruct the customer service team (comprising of sales staff and cashiers) to attain success; take part in the assessment procedure; assist in the professional advancement of your team; make use of the leadership qualities for continuous self-improvement
• Carry out responsibilities as the Manager on Duty (MOD) position demands
• Demonstrates interacting with others in a welcoming and considerate fashion, upholding optimism and courtesy amidst adversity, fostering dedication to the organization's mission and ethics, presenting an optimistic outlook, and embodying a model for others to follow
• Welcome patrons, aid in discovering the product, and suggest fixes
• Take part in the truck unloading and stocking operations to guarantee compliance with truck guidelines and achievement within financial constraints
• Administer and carry out the strategies designed to minimize shrinkage and promote a secure work environment
• Enhance your skills in the sales and manufacturing aspects of Custom Framing
• In stores lacking a Framing Manager, tasks involve supervising the timely delivery of excellent custom framing services to clients by coordinating and overseeing the framing workload with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Type of Experience Preferred for the Position:

• Candidates with a background in retail management are given preference

Physical Requirements

Work Environment

• Aptitude for enduring prolonged periods of standing
• The freedom to roam within the store
• Engaging in frequent bending, raising, conveying, grasping, and extending
• Hoisting weighty packages and getting to tall shelving with the help of a ladder or similar apparatus
• In case you need support in executing these important job tasks, kindly get in touch with your supervisor for us to initiate the interactive process with you and assess the availability of suitable accommodations.

• Maintaining customer care in a public retail store; ensuring all public spaces have controlled climates while some storage areas may not; employees might participate in outdoor assignments like cart retrieval or truck unloading; the frame shop boasts a glass cutter and heat press equipment; work schedules may encompass evenings, weekends, and mornings

Individuals applying for positions in the U.S. are required to adhere to the legal criteria set by federal, state, and local authorities.

The Michaels Companies Inc is committed to fostering the delight that originates from creative endeavors. As the foremost creative center in North America, we oversee a network of over 1,300 stores spanning 49 states and Canada, in addition to our online presence on Michaels.com and Michaels.ca. Alongside our retail operations, The Michaels Companies, Inc. possesses Artistree, a creator of bespoke framing goods, and MakerPlace by Michaels, an exclusive platform for artisanal creations. Founded in 1973 and based in Irving, Texas, Michaels is widely renowned as the premier resource for anything related to artistic expression. To learn more, please explore our website

Michaels is dedicated to ensuring the happiness and health of our employees, and we do so by providing an array of valuable benefits to both full-time and part-time Team Members. Our benefits package includes medical, dental, and vision coverage, paid time off, assistance with tuition fees, attractive discounts for employees, and more. To discover further details, you can visit mikbenefits.com.

At Michaels, we strive to support our diverse team members and makers alike, encouraging collective growth and creativity.

Michaels is fully devoted to including all competent individuals without exceptions. As part of this dedication, Michaels will guarantee the provision of reasonable accommodations to individuals with disabilities. Hence, if there is a need for a reasonable adjustment to participate fully in the application or interview process, carry out essential job functions, and/or access all employment benefits and advantages, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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