Customer Support Representative

Michaels is Hiring A Customer Support Representative

Job Description:

Join us in our mission to empower the Makers community through a collaborative and innovative approach to teamwork, and take part in the most exciting projects in the world!

Our doors are open to all, regardless of race, gender, ethnicity, religion, age or sexual orientation. We believe that everyone has a contribution to make, and we welcome all to join our team.

Give affable and cheerful customer service, facilitate shoppers in their store exploration, and aid in finding their desired items. Ensure that all customers are provided with an efficient and cordial checkout experience. Carry out truck unloading duties and merchandise-related tasks that align with our Brand Promises to maintain store recovery standards.

• Help shoppers navigate the store and locate products quickly and efficiently
• Ensure a speedy and amiable cash-out process; enforce cash handling guidelines
• Emphasize the advantages of becoming a Rewards member, including exclusive discounts, points-based rewards, and free shipping on eligible purchases
• The feedback obtained from the VOC survey enables businesses to identify areas of improvement and make necessary changes to their offerings
• Provide support in streamlining processes for omnichannel operations, such as enabling customers to purchase products online and then collect them from a brick-and-mortar store, or have their order shipped from a local store
• Take part in the systematic process of truck unloading, inventory management, and planogram implementation procedures
• Responsible for maintaining a well-merchandised store by completing the merchandise recovery process, go-backs, and general maintenance tasks to ensure items are accessible to customers
• Analyze Sales Data: Utilize advanced data analysis tools to analyze sales data and identify patterns and trends that can help in-store inventory management
• Offer aid in strengthening programs for psychological well-being and safety measures
• Adhering to the Company's Standard Operating Procedures (SOPs) and programs, and following applicable regulations and laws is essential to ensure you comply with the relevant guidelines, meet professional standards and execute Company policies
• Interact respectfully and acceptingly with fellow team members; maintain a positive and respectful outlook, even when faced with challenging situations; promote allegiance to the company's vision and values; exhibit a positive image and be a role model for other team members
• Adept at both selling and producing custom frame solutions

Other duties as assigned:

Preferred Knowledge/Skills/Abilities:

Preferred Type of experience the job requires:

• Retail and/or customer service experience preferred

Physical Requirements:

Work Environment:

• Being able to stand on one's feet for extended intervals is vital
• Capability to traverse through the store premises
• Various occupations require workers to consistently perform physical tasks like lifting, carrying, bending, reaching, and stretching in order to complete job duties
• Moving heavy containers and ascending tall shelves with ladders or similar devices
• When you face any hindrances while performing essential job functions, reach out to your supervisor immediately. By doing so, we can engage in interactive sessions to evaluate available reasonable accommodations.
• Please note that certain stock rooms may not have temperature control implemented

The job's legal prerequisites, including federal, state, provincial, and local demands, must be met by candidates in the U.S. and Canada.

To get a full understanding of the benefits package, visit the Michaels Benefits website for more information.

To have a better understanding of the compensation packages for your specific job role, we suggest that you refer to Michael's Pay Ranges for CO, CT, WA, and RI states.