Customer Solutions Specialist

Michaels is Hiring A Customer Solutions Specialist

Job Description:

Be part of a dynamic team that values teamwork and innovation in driving our mission to support the Makers community. Join us to work on the most exciting projects in the world!

Our efforts to promote equality and inclusion are ongoing. We regularly review our policies and practices to ensure that we are living up to our commitment to equal opportunity for all.

Provide amiable and inviting customer services, guiding buyers throughout the store, and facilitating them in finding the products they require. Ensure that every customer has a timely and cordial checkout process. Fulfil truck unloading and all other merchandise responsibilities in alignment with our Brand Promises to maintain store recovery standards.

• Provide clear and concise information about each product, including its features, benefits, and usage
• Put emphasis on a rapid and cordial check-out experience; execute proper cash handling protocols
• Encourage customers to refer their friends and family members to sign up for the Rewards program and Private Label Credit Cards to receive additional exclusive benefits
• When conducting the VOC survey, it's important to remain unbiased to avoid leading responses and to maintain the highest level of data accuracy
• Help optimize processes for cross-channel operations, such as enabling customers to purchase items online and pick them up at a local store, or have orders shipped from a nearby outlet
• Be a contributor to the inventory management process by assisting in truck unloading, stocking products and implementing planograms
• Accountable for the proper handling of merchandise returned by customers, including processing and returning items to their original place, as well as ensuring the store is adequately stocked and arranged
• Coordinate with Suppliers: Establishing regular communication with suppliers can ensure that inventory items are consistently available, and last-minute requests are accommodated
• Offer assistance in creating and implementing programs for safety and mental health support
• Executing the policies and standards of the Company and complying with applicable regulations and laws is paramount to maintaining an appropriate level of professionalism and upholding the standards expected of you
• Foster inclusive and respectful communication with others; maintain a positive and encouraging demeanor, even when facing adversity; encourage loyalty to the company's purpose and principles; demonstrate a positive image and set an example for other members of the team
• Capable of providing comprehensive custom framing services through expertise in sales and production

Other duties as assigned:

Preferred Knowledge/Skills/Abilities:

Preferred Type of experience the job requires:

• Retail and/or customer service experience preferred

Physical Requirements:

Work Environment:

• Holding the ability to stand for an extended amount of time is imperative
• The unrestricted ability to move freely about the store
• Various occupations include mundane but necessary tasks like lifting, bending, carrying, reaching, and stretching as a part of the job
• Moving cumbersome packages and getting to elevated shelves with ladders or comparable equipment
• If you require assistance to carry out your essential job functions, please contact your supervisor. We will then engage in an interactive process to determine suitable reasonable accommodations.
• Maintaining a pleasant shopping atmosphere is a top priority for our team

U.S. and Canada-based candidates are required to meet the federal, state, provincial, and local legal specifications for the job.

If you're curious about the many perks available, be sure to browse through the Michaels Benefits website.

To get an accurate picture of the expected salary package for the position that you have applied for, please visit Michael's Pay Ranges that cater exclusively to CO, CT, WA, and RI states.