Operations Manager

Wendy's is hiring for Operations Manager

Joining Wendy's as a Operations Manager means playing a vital role in the day-to-day operation of the restaurant during your assigned shifts. You will be in charge of leading the team, upholding the highest levels of customer service, and carrying out adherence to all operational guidelines. If you have prior leadership experience and are seeking progression in the fast-food world, this opportunity is worth considering.

Key Responsibilities:

• Team Leadership: Manage and urge teams to produce exceptional results while creating a collaborative and uplifting work environment. Offer professional advice and constructive feedback to guarantee the team is meeting organisational criteria.
• Operational Management:Monitoring the daily assignments for the assigned shifts, overseeing the starting and closing deeds, food preparation, and customer care.
• Customer Service: Make certain that all clients receive speedy, friendly, and exact guidance. Tackle customer grievances and problems professionally and punctually.
• Staff Training:Help in training newly joined staff and the ongoing enhancement of team members' abilities. Make sure that the staff is aware of the company's health and safety guidelines, menu, and policies.
• Quality Control:All Wendy's employees are expected to pay close attention to the quality and presentation of food while strictly adhering to safety guidelines.
• Cash Handling: Manage the proper handling of cash, including the counting of tills, completing transactions, and preparing deposits for the bank. Conduct all cash management tasks with precision and security.
• Inventory Management:To support efficient inventory management, be proactive in monitoring stock levels, placing orders, and conducting regular inventory checks. This will make certain that all necessary supplies and ingredients are available for the business.
• Safety and Cleanliness:Scrupulously adhere to the restaurant's established hygiene and safety policies to keep customers happy and safe. Focus on maintaining cleanliness and ensuring that proper food handling and sanitation standards are met at all times.
• Problem-Solving:Make prompt and effective decisions to immediately remedy any operational challenges that may arise during your shift and keep the restaurant operating optimally.
• Reporting: The obligation of the assistant involves sharing consistent performance reports with the management team about each shift's progress. The assistant should, moreover, support in implementing courses of action that will enhance operations and the satisfaction of customers.

Qualifications:

Education:A high school diploma or an equivalent qualification is the favorable educational criterion.

Experience:Those who have worked in a leadership or managerial role within the fast-food or restaurant sector are strongly favored as potential candidates.

Skills:

• Efficient communication is of utmost importance for leadership positions, requiring strong interpersonal skills to empathize with colleagues and communicate effectively.
• Excellent communication abilities.
• Having the capability to operate proficiently in a fast-paced environment and manage various responsibilities concurrently.
• Being able to make sound judgments and take decisive actions in complex situations can give individuals a competitive edge in the workplace.
• A thorough understanding of arithmetic operations and algebraic expressions can significantly enhance the cash handling and inventory management competencies of professionals.

Physical Requirements:The position necessitates a good physical condition, as it involves standing for extended durations, carrying loads up to 25 pounds, and performing repetitive tasks.

Benefits:

• Competitive hourly salary and the opportunity to earn additional bonuses.
• Flexible scheduling.
• The potential to climb the ladder of success through Wendy's career advancement opportunities.
• Through employee meal discounts, workers can make their paycheck go further and save money on food expenses.
• Employers understand the significance of skill development, hence many companies offer paid training and development opportunities for their employees.
• Eligible members can take advantage of different health, dental, and vision insurance plans.
• Those who are eligible may take advantage of the 401(k) retirement savings plan.

Equal Opportunity Employer:At Wendy's, we are dedicated to promoting equal opportunity employment. We recognize that our differences make us unique and we welcome candidates from all walks of life to apply for our open positions.